Flat G1, Tarun Flats,
454, Andal Nagar Extenion, Velachery,
Chennai - 600042, Tamil Nadu
Tel: +91-8056099107
E-mail: hifromsriram@gmail.com / striramiyer@yahoo.com
Passport Number: E3475615 Expiry Date: December, 2012
Valid Visa: No
DOB: 1st July 1978, Languages Known: Tamil, Hindi, English, Sex: Male, Nationality: Indian
Objective
My objective is to make use of my abilities to fullest extent to realise organisational objectives. I want to use my experience and expertise to add value to organisation. I want to constantly learn and develop myself to benefit myself and my team.
Education
- MCM (Master of Computer Management) from DAVV University in the year 2000 with an aggregate of 69%
- B.Sc. Comp. Sc. (Hons.) from DAVV University with 78% in the year 1998 and stood first in college
- Passed Senior secondary from South Indian Cultural Association (SICA), Indore in the year 1995
- Passed Higher secondary from Johnson English Medium, Jabalpur in the year 1996
Certificationss
- PMP Certified Professional
- Certified Lotus Notes Programmer SQL Star International Ltd.
- Certified Software Quality Analyst (QAI)
Experience Summary:
- Worked as development and support manager for a critical integration phase, handling deliveries from offshore. The main nature of work was development and I was responsible for managing deliveries from initiation through to implementation, post implementation and warranty
- Worked as a SME onshore taking care of transitioning knowledge of a legacy system from onshore to offshore. Was responsible for identifying and recruiting resources offshore, doing the transition and making sure play back sessions are held to client's satisfaction
- Worked as a transition manager responsible for transitioning development work from one location to another within India. I also took part in recruitment process in identifying the team and coaching them
- Worked as knowledge center program manager responsible for managing a team offshore and delivering according to client specifications. I was also responsible for maintaining overall quality of deliveries happening from offshore
- Worked as subject matter expert responsible for high level reviews and guiding team on complex technical designs. I was involved initially in translating critical and complex requirements to low level design for developers to understand
- Worked as team leader guiding the team both technically as well as on the client specific processes. Was responsible for transitioning the project from client to offshore team members
- Worked as a senior developer responsible for automating processes followed in CMM and PCMM throughout the organisation
- Worked as an automation expert responsible for automating various support processes being followed in the organisation in support functions like Administration, Human Resources and Finance Departments
Software Knowledge
Languages Known
C / C++, Visual Basic, Pascal, COBOL, FORTRAN, EDGE
Web Tools Known
ASP, VB Script, Java Script, HTML, Lotus Script
Application Servers Known
Lotus Notes R5, IIS
Strengths
Lotus Notes, ASP, SQL Server and Visual Basic
Work Summary
Currently working as Associate Consultant at Tata Consultancy Services Limited:
November 2004 to date
- February 2004 - November 2004 Associate
- June 2001- February 2004 Engineer Quality Systems
- November 1999-June 2001 Trainee (admin)
- November 1998-November 1999 Consultant
- November 1997 - November 1998 Customer Service Executive
- June 1996 - November 1997 Message Switching Station Engineer
Recent Projects
Lloyds TSB
I am working as an offshore development and support manager responsible for delivering projects of all sizes. Criticality of the projects are high as there is an integration taking place to merge two banks together.
I was on-site initially and was instrumental in setting up the team at offshore. I also acted as a transition manager and was responsible for making sure transition between on-site and offshore was smooth without any impact to the customer.
Job Responsibilities
- Responsible for delivering work packets small, medium and large as per client specifications
- Responsible for achieving on time and budget for all deliveries happening in projects
- Responsible for making sure team members follow processes that are laid out
- Bridging the process gap between onsite and offshore
- Setting up a team at offshore to work in onsite-offshore model with minimal impact to the client
- Communication with the customer on weekly basis regarding the status activities
- Mutually develop service level agreements with the customer for the work undertaken
- Act as a Software Quality Assurance facilitator for the team at offshore and on-site
- Work closely with clients on ramping up and down the team based on requirements
- Mutually develop metrics that can be used to measure product and process effectiveness
- Participate in process improvement activities and suggest value adds to client
Team size: 55
Technologies used: EDGE, IVR, C/C++, UNIX
Role: Project Manager
The Home Depot
I worked as a transition manager responsible for transitioning a project working at Mumbai to Chennai. This was done without interruption to the work in hand and to the client.
Jobs Responsibilities
- Responsible for delivering e-learning classes from offshore involving 3D and flash animation
- Complying to SLAs and quality measures laid out by client
- Identifying new team members who could take transition from existing team
- Setting up a new team at Chennai to make transition successful
- Acting as a single point of contact between on-site and offshore team
Team size: 12
Tools used: Flash Animation, Autodesk 3DS MAX, Action Script, Photoshop
Role: Project Leader / Transition Manager
JP Morgan Chase
I worked as an offshore project leader for the assignments coming from JPMC UK and US operations. The nature of work received was both enhancements and full cycle projects. The challenge was to take ownership of the deliveries from offshore and communicate to stakeholders on regular basis.
Roles and Responsibilities:
- Lead a development team from offshore and take care of assignments or work allocation
- Set service level agreements and complying to the same
- Taking care of training of team and identifying possible competency gaps of the team
- Act as SME and do coding for complex logics and/or do peer reviews for critical components
- Following the configuration management supplied by the client for change control mechanisms.
- Escalate unresolved issues at appropriate level.
- Acting as one point contact for the customer and the offshore development team.
- Tailoring our processes to suit both the company and customer's needs.
- Weekly status report to the customer on weekly basis and taking part in steering committee meetings once in a quarter.
- Evaluating the processes used by the customer and advising simplified alternate processes without compromising on quality.
- Providing production support and post implementation support for the work delivered to the customer.
Team size: 7
Tools used: Lotus Notes R5
Role: Project Leader
Computer Sciences Corporation - P-CMM Automation
Developed a series of tools using lotus notes to enable the organization fulfil the P-CMM requirements.
These include:
- Identifying competencies across organization
- Identifying employee training needs based on competency analysis
- Identifying mentors
- Determining ideal roles for employees using competency analysis
- Determining individual career plans using ones competency mapping
- Recruitment assistance through role-analysis
- Identifying crucial resources (human) and designing grooming plans for the same
Tools used: Lotus Notes R5
Team Size: 2
Role: Team Lead / Developer
Other Projects
Software Quality Assurance Database
This is a Lotus Notes database that caters to the needs of Software Assurance Quality Facilitators in making their schedules and carrying out their activities related to Quality Assurance. Various views were provided in this database to enable them measure the process as a whole and to compute metrics like activities planned / completed, man hours spent etc.
Tools used: Lotus Notes R5
Team Size: 3
Role: Developer
Problem/Change Request
This database tracks the work of all maintenance projects. Features include: Task scheduling, tracking assignments, Automated Effort/Schedule Estimation, Reminders, checklists, and production support/on call support activities.
Tools used: Lotus Notes R5
Team Size: 9
Role: Team lead
Web based Client Surveys
A web based survey to collect feedback from our clients from across the world. Features include, questionnaire, online-help, reminders, automated notification, and reports.
Tools used: ASP, SQL, and JavaScript
Team Size: 1
Role: Team lead/developer
Post Project Implementation Database
This database was built to capture good practices from various projects. The harvested knowledge and artefacts in this database provide the necessary inputs to the company's SEPG group, and help them learn from their past experiences.
Tools used: Lotus Notes R5
Team Size: 3
Role: Developer
Admin Forms
Admin Forms is a Lotus Notes database used to carry out admin activities electronically. This database was developed to automate the Admin department's activities and to make their operations paper less. An online helpdesk was also developed in this database that helped users to log their complaints online (to be tracked to closure).
Tools used: Lotus Notes 4.6
Team Size: 1
Role: Developer
Online Surveys
Designed various employee survey systems that were used to collect crucial information like team satisfaction.
Tools used: ASP, IIS
Team Size: 2
Role: Developer
EPABX Software
This is the first software that I developed using Visual Basic. This software is used to read the EPABX records in a text form and generate billing information based on information like the pulse rates all over India. This software was developed to save considerable amount of money and I Was recognized for the same through a cash award and a certificate of achievement.
Tools used: Visual Basic
Team Size: 5
Role: Developer
Command Interpreter and Hindi Editor - Project during graduation
This was the project that I undertook during my final year of graduation, I designed a command interpreter using C and also a Hindi Editor using the same language. The external faculty was very much impressed with my project and gave me a chance to hold a presentation on the same in one of the engineering colleges at Indore.
Tools used: C
Other Work Experience
- Worked with EasyCall Communications Pvt. Ltd., as Customer Service Executive from July 1997 to July 1998 - The prime responsibilities of the post were to handle customer complaints and to resolve them as quickly as possible.
- Worked with ICNET Ltd., as Message Switching Station Engineer from Jan 1997 to July 1997 - The prime responsibilities of the post were to route emails via a UNIX server to respective customers
Trainings Attended
- Platform Lead's training
- Advanced statistics training
- Advanced Business communication and email etiquette
- Basics of retail banking
- Basics of investment banking
- Lotus Notes training
- Quality Process Training for CMMi
- Risk Management, Causal Analysis and Decision Analysis and Resoultion
Hobbies/Special Interests
Cricket, Volleyball, Tennis, Table Tennis, Football & Music
